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FAQs

 

HOLIDAY SHIPPING INFO: 

The best gifts are handmade. Congratulations on choosing something special for yourself or a loved one this holiday season. We professionally screen print every single thing here with love in Los Angeles, California. This results in a hand made piece of wearable art that you can enjoy for decades to come. 

We strive to get every order out within a 14 day time frame. During the holidays, we do experience higher than normal order volume. It is possible that your order may need an additional few business days to arrive. Rest easy knowing we are working hard to get your order to you. We  are a small but mighty team ( 2 humans, 3 cats. The cats do nothing to help) and we greatly appreciate your patience and value your business.  

I would like to exchange my items. Can I ? 

Why, yes you can. But nothing beats that feeling of your order coming in perfect the first time around. We offer tons of different styles, each one has it's own unique sizing information in the product listing. If you have additional questions regarding the fit, feel free to give us a call or email! If your order does come in and doesn't fit to your liking - don't fret, we got your back. 

  • Please contact us at discountcemetery@gmail.com within 14 days of delivery to request exchange.
  • Item must be in new condition, not washed, not damaged, no fragrance/odor etc. 
  • We will send you a return label, buyer is responsible for paying shipping
  • Item(s) for exchange must be mailed back to us within 3-5 business days after receiving mailing label  
  • If requested item is no longer in stock, we will issue you gift card for original purchase amount. Shipping cannot be refunded under any circumstance
  • One time exchange only, per order. Exchanged items cannot be exchanged again
  • No Returns / No Cancellations 

Please double check the sizing for your items before checking out! Any sizing questions, please feel free to drop us a line! 

I would like to be notified when a product is back in stock ! What should I do? 

First and most important thing is - remain calm. The good news is that everything is printed here at the cemetery HQ. We're always trying to keep the crypts full. So, if you do not see your size available, you can sign up for an email when it's made available again directly from the product page. If you are dying to get your hands on it - email us and let us know!

How long does it take for me to receive my order ? 

Please allow 2-14 days to process your order, then it will depart the beautiful local USPS facility in the San Fernando Valley and will arrive to your doorstep at the shipping speed you choose at checkout. We strive to mostly ship within the first 2-3 days but sometimes it does take us the full 14 days to ship your order.

* With brand new design launches, & select restocks it can take us up 3 weeks to process your order.

*Please note that purchasing expedited shipping will be the shipping speed the mail carrier commits to after we take the time to process the order. If you need the order to ship within 72 hours please email us to confirm ready to ship stock.

Please be patient, we are a one man and one woman operation, and three cats, occasionally raccoons and one squirrel operation - but none of them really help out. They just eat, all of the time.

Oh yeah by the way, thank you again for your order. All of this cat food really adds up. Hopefully one day we can make Danzig Money and not have to worry about it. 

I did not receive my order. What should I do ? 

Most of the time this is because it is getting late in the night, your postal worker is slightly behind on their deliveries, so they scan "dropped off" - but they still have it on the truck and will bring it the next day. It may have been dropped off at a neighbors house by mistake. Sometimes it is being held at your local USPS facility. We recommend checking with your local USPS branch first. If you feel comfortable doing so, check in with your neighbors too. If you are in an apartment building, check with your property manager or an employee of the building to see if they are holding your package. If you have attempted these steps and still no luck, please visit this webiste: 

 https://www.usps.com/help/missing-mail.htm

USPS will need to work with you directly for a resolution because they are local to you and working together with you will yield the best results. 

Although we are not responsible for lost or stolen packages, if you need help please reach out to us and we can help guide you in the right direction. Together we can search and destroy. Iggy Pop style. 

Please note : You should consider using a trackable shipping service or purchasing shipping insurance. We recommend this for any order over $75 and for all international shipments. We do not guarantee any packages that are lost in transit by the carrier. Shipping costs are non-refundable.

International Orders - Who is responsible for paying customs duties and taxes ? 

Thank you so much for allowing us to ship outside of the U.S. It means a lot to be able to have our creations go across the globe. Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Discount Cemetery has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information.

If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States. Under these circumstances, we, unfortunately, cannot consider requests for refunds or replacement shipments.

Can I cancel my order ? 

Once you order comes in, our system alerts us and we pull / print your order. We cannot cancel orders but we gladly offer one time exchanges for another item. 

You cite Horror / Sci-Fi and Punk Rock as your inspiration. How do I know you are really "Punk Rock" ?

We support small businesses by using them for all of the main resources needed in operating Discount Cemetery. We also believe treating your fellow humans with respect is a must. So we do our part to donate clothing and participate in different events to help out our city and community. Oh, and we really love Dischord Records. 

I would like to carry Discount Cemetery products wholesale. What should I do ? 

First off, congrats on having your own store! That's seriously awesome. If you are interested in having us in your shop, the Cramps said it best - you got good taste. Although we haven't yet launched our wholesale catalog, Please use the Contact Us page and email us. That way when the time comes, you will be one of the first shops to carry Discount Cemetery. 

If you have already reached out, don't worry we have saved your information so that when we are closer to the official launch, we can reach out to you and discuss further to see if we are a good fit to work together. We are really excited to launch a wholesale branch of the cemetery and looking forward to hearing from you! 

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